Xpectrum AI - Product
The platform behind enterprise execution.
01 · Horizontal & Open
Horizontal & Open
Works across systems and use cases, not locked into one workflow or system.
02 · Model Choice
Model Choice
Flexibility to use multiple models - optimize for cost, latency, and performance.
03 · Complex Workflows
Complex Workflows
Goes beyond Q&A, executes multi-step tasks and decisions.
04 · Observability
Observability
Full visibility into AI behavior, logs, tracing, monitoring, debugging.
05 · Built-in Security
Built-in Security
Data privacy and compliance, role-based access and governance.
06 · Builder Experience
Builder Experience
Developer-friendly low-code interface.
True agentic AI - autonomous problem-solving systems.
01 · Dynamic Planning
Dynamic Planning
Breaks down goals into evolving steps as the context changes.
02 · Autonomous Tool Use
Autonomous Tool Use
Chooses which tools and APIs to use at runtime - no hard-coded paths.
03 · Iterative Reasoning
Iterative Reasoning
Thinks, evaluates, retries, and improves based on feedback.
04 · Memory
Memory
Learns from past interactions across short-term and long-term memory.
05 · Goal-Oriented Execution
Goal-Oriented Execution
Focused on outcomes - not on executing a fixed sequence of steps.
Agentic AI doesn't follow a script - it pursues outcomes.
Platform Architecture.
Client Touchpoints
Web App
Admin Console
Voice Client
Browser & Phone
Embeddable SDK
White-label Widget
Mobile App
iOS & Android
Social Media
FB / IG / Telegram / X
Omnichannel Layer
Auth & Identity - Zero Trust (Auth0)
Identity Provider
Auth0 · Google · GitHub SSO
Authentication
MFA · JWT · Token Refresh
Authorization
RBAC · Multi-Tenant · Encryption
Voice Platform & Escalation
LiveKit Voice Engine
WebRTC · SIP · STT · TTS · VAD
Human Escalation
3-Phase Detection · Call Transfer
UX Features
Typing Sound · Acknowledgements
Middleware - API Gateway & Routing
Core Platform - Xpectrum AI Engine
Agent Framework
Function Calling · Chain-of-Thought · Autonomous Multi-Agent · Human-in-Loop · Memory
Workflow Engine
21 Node Types · DAG Executor · LLM · Code · HTTP · Loop · Agent · Knowledge · Classifier
44+ LLM Providers
OpenAI · Claude · Azure · Gemini · DeepSeek · Groq · Bedrock · Load Balancer
Guardrails
Enterprise Systems Integration
Business Apps · CRM · ERP · HRMS
Operations · SCM · Procurement
Intelligence · Marketing · CX
Engineering · DevOps · ITSM · E-com
Analytics - Customer & Business Intelligence
Customer Analytics
Engagement · Satisfaction · Retention
Business Analytics
Revenue · Costs · ROI
Conversation Analytics
Volume · Resolution · Sentiment
Performance
SLA · Quality
Data, Knowledge Base & Tools
Databases
PostgreSQL · MongoDB · Redis · Object Storage · 33 Vector DBs
RAG Pipeline
Extract → Chunk → Embed → Index · Query → Hybrid Search → Rerank → LLM
11 Built-in Tools
SMS · Jira · MongoDB · Code Sandbox · Web Scraper · Calendar · Escalation
Observability & Explainability
Grafana Stack
Prometheus · Tempo · Loki · Sentry
AI Observability
Langfuse · LangSmith · Cost Tracking
Turn Trace & Explainability
Full reasoning chain per conversation turn
Infrastructure & Compliance
CI/CD & Deployment
GitHub Actions · Docker · K8s · AWS / GCP / Azure
Compliance
HIPAA · SOC 2 · GDPR · Audit Trail · Data Retention
Infrastructure Security
Rate Limiting · WAF · SSL/TLS · RSA-2048 + AES-256